Who’s Roxy?

Roxy is the women’s clothing brand owned by the Quiksilver company. They make swimwear, clothing and accessories for surf, snow and skating situations, as well as general purpose wear. They are a fairly high end brand.

Roxy internet marketing implementation

Roxy has developed a ‘Style Squad’ – a group of around 900 girls nationwide between the ages of 13 and 23. Each of these girls was handpicked in stores across the country,, and each of them gets benefits for being a part of the Style Squad:

• Welcome pack with the latest clothing designs
• Free access to new items
• Discounts in store

The Panel Manager of the Style Squad posts questions on message boards when there is a business issue such as thoughts on a new design, how the girls respond to advertising, etc. It can be used for both qualitative and quantitative market research.

How you can follow Roxy’s internet marketing example

• Create your own community of brand ambassadors, asking people to become part of the community in your physical stores, and offering significant benefits for doing so.
• Make sure there are ongoing benefits for remaining part of the community
• Create an online forum – social media like a Facebook page, Myspace account, or Twitter account that your members should add.
• Whenever you are wondering what your customers think about a change in your business – a new idea, a new promotion, a competition, a new page on the website … ask them! When people feel valued, they are happy to give their opinion.
• Use the information to improve your brand in the eyes of your customers.

The keys to success for Roxy’s web marketing strategy are offering significant benefits to the members, and them implementing enough new strategies and changes to make the effort worthwhile! Don;t forget that this sort of marketing has a direct effect on your SEO, by encouraging backlinks and pushing your traffic (and therefore your Google rank), skyward.

Text Speak in Domain Names

Using the number 2 instead of the word ‘to’, the number 4 instead of the word ‘for’, etc is a great way to create a snappy-looking domain. In reality, though, they’re a pain in the backside. Every time you spell your domain out for somebody, you’ll have to say ‘number-4′, or ‘letter-U’. It’s very clunky.

An additional problem is that to experienced web users, these domains look a little sleazy … and often akin to virus-laden or spam-creating sites. Not very professional.

The hyphen – hot or not?

Last week we teased you with a few funny domain name examples that could easily have been saved with hyphens … Pen Island could have rescued their site www.penisland.net with nothing but a little dash, and so could www.expertsexchange.com. Hyphens are sometimes strongly recommended!

However, when you have a full business name in your URL, hyphens just add to the length. Also, they aren’t part of many computer users’ ‘defaults’ – if someone can’t remember your website, they are unlikely to try with hyphens between the words. Only use in cases of hilarious misunderstanding.

Should I use a business acronym?

Many businesses are known both by their staff and clients as an acronym of their proper name – for example, NAB for the National Australia Bank. Should you use the acronym as your domain name, though?

It all depends on how commonly you use your full name, or your acronym. Full names may have a little advantage in terms of SEO (giving the search engines keywords to feed off), but if your customers are more likely to search for ‘www.nab.com.au’ than ‘www.nationalaustraliabank.com.au’, you should make things easier for the humans whenever possible.

Buying an existing domain

Sometimes you’ll have the opportunity to buy an existing domain name that fits your business. They cost A LOT compared to getting a new domain, but sometimes have quite a bit of money invested in them, in terms of SEO. Have a web marketing expert check on the domain’s Google performance – if it has a good SEO basis, it might be worth the extra expense.

Selecting your domain extension

The most recognizable extension is the dot com, although most users will also try your country code extension if they can’t find your site immediately. It is always worth registering a dot com, and a dot com dot AU, or CA, or TH, or whatever the case may be… even if you intend to use .org or .net as your primary website. Otherwise, people who don’t remember your address properly might land at a competitor’s website at the .com, instead of yours.

If you will be serving international visitors on your site, a simple .com extension makes the most sense – having a country code could scare away some visitors who believe that you don’t deliver or serve global customers. If you purchase both, you can direct interntional visitors to your .com, and local visitors to your .com.au site. You can be a global business, but still inspire local confidence.

Using your business name

Using nothing other than your business name as your URL is simple, and will help people that are trying to find you for the first time. However, it is not always the best SEO strategy. If your business name contains no indication of what you actually do, you are missing out on the most valuable element in the Google algorithm.

Using your keywords as your URL

While using your keywords as your URL is ideal for SEO, it carries its own set of problems. Users often expect businesses to be named after their URLs (or the other way round!), and may mistrust a site where this doesn’t ‘add up’.

Solving the dilemma – three strategies

Obviously, there is a dilemma to deal with when deciding whether to go with your business name or keywords for your URL. Here are a few possible solutions:

• Use your business name PLUS your keywords, if it doesn’t make the URL too long
• Use your keywords and your businesses initials only
• Change your business name to include your keywords, if you’ll be primarily web-based

Next week we’ll look at some of the less pressing, but still common problems in domain name selection!

Demographics - power of the (knowledge of) the people

How Crowd Science works

Crowd Science delivers short surveys to visitors who are already on your site. It will pop up a survey invitation at a set point – perhaps after somebody has viewed three pages. They remain on your website while taking the survey, and might answer questions about:

• Their demographics – sex, age, family status, geographic location, etc
• What they think of the site currently
• What they think the site needs
• How easy they found a particular task on site

Not sleazy!

So often, market research on the internet is a very low-brow activity. Animated banners, ‘Free iPod!’ links and automatic sound abound. Crowd Science is a little classier than that. A simple pop-up appears in the middle of the screen, not much different to the email newsletter sign-up forms that you quite often come across on websites nowadays.

Personalizable features of Crowd Science

You can customize the Crowd Science experience for your own site, with features like:

• Personalizable colours, invitations and text
• Personalizable reporting
• Tracking across multiple sites can be integrated

Non-intrusive

Use of cookies and scheduling ensures that your visitors shouldn’t be asked to do a survey more than once, and that only a small portion of visitors are asked to participate.

We do not make money from your use of Crowd Science, but do believe that their demographics information is one of the building blocks of a good web marketing campaign. Remember, knowledge is power!

Well-formed HTML codes in your web pages are not enough to meet your web optimization or web promotion goals. You have to undergo link checking every inlink you have in your web pages. This is to ensure that the links are leading to the web page where it is intended to lead the visitors. Broken links would cause difficulty of indexing your web pages so it must be avoided. Bing search engines are more concerned with the validation of your HTML code. You go to such as W3C Markup Validation Service to have it done.

There are some instances that are inevitable such as moving of web pages to location within your website. As a result, it will carry a new URL syntax. To resolve this, use redirecting method. Instead of having the error page, the visitors will be redirected to the web page they are looking for. Indicating whether the new placement of the web page is temporary or permanent is also important.

The robots.txt must be set up properly. Review the your site robots.txt if it is blocking or not blocking certain web pages of your site to prevent major problems in search engine crawling activities. If you have not set up your robots.txt file correctly, some of you web pages that you want to be crawled are actually not crawled and indexed because the spiders are prohibited from them.

Article marketing is one of the effective web promotion techniques. It gives three most important things that any online marketing business needs: increase in ranking and PR, web traffic, and returns on investment. This internet marketing strategy is done by marketing your business via an article. What’s written in the article that makes your business generate traffic and sales by the way? There are two kinds of article marketing; there are articles that are merely a write up on sales copy and the others are articles that present a concept or anything informative.

Today, sales copy type of article seldom attracts potential customers. Several internet users do not even read them because of the preconceived idea that it’s merely for business’s sake. The articles that are often read are those that are informative—the ones that present concepts or gives guiding or helping tips about something that’s worth doing. Writing this kind of articles helps increase your level of reliability and credibility as an online marketing business because your skills are measured through this. Experts are those who impart knowledge.